If you haven't yet received a shipping confirmation email, you can reach out to us via our Contact page with your order number and the new address you wish to use.

If you're in Canada or the United States, you will receive your order between 3-4 days from when we process the order (generally 2 days max).

If you're in the United Kingdom, you will receive your order between 3-5 days from when we process the order (generally 2 days max).

The tracking number for your order will be included in your Shipping Confirmation email when your order is dispatched. 

Reach out to us via our Contact page and we'll send you the missing product as quickly as possible, and we will refund you the original shipping costs. You can also contact us for a refund on that item.

Please refer to our Shipping page for more information.

Yes! You will receive an order confirmation immediately after payment. Please ensure that your email address is correct.

Contact us via our Contact page with the changes you need to make and we'll make the changes as quickly as possible. Please note that we won't be able to change the shipping address on your order once it has already shipped.

Please reach out to us via our Contact page and we'll try to cancel your order if it has not yet been shipped.

Everyone's skin is different and reacts differently to ingredients found in skin care. We always recommend you do a spot test on your arm before you use a new product on your face.

Many of the brands we carry offer organic products however we can't guarantee that all of our products are certified organic.

Your skin could be going through a purging period when using a new product, which is simply your skin getting used to something new. We recommend only using a few products at a time, for a few weeks at a time, to see if you adjust and to see what product could be causing your skin to react.